Stapelstein® order

Purchase Stapelstein® products

Is there a discount?

By subscribing to our Newsletter, you will receive a free game idea as a PDF for download every month. In addition, we will give you a welcome voucher with 5% off on your first purchase. Click here to register.

Modified on Thu, 17 Oct at 9:22 AM
Can I put together my own customized set?

Yes, of course! With our ‘Stapelstein® You’ tool, YOU decide which color combination we can send you. Choose three colors that suit you and your home perfectly. Click here to configure your set.

Modified on Sat, 14 Sep at 8:25 AM
Can I order via invoice?

You have the option of paying for your order via Klarna invoice or purchase on account via PayPal. You can choose the payment option yourself in the checkout. You can find more details about the payment options here. Are you from a non-profit organisation? Then you can easily order on account with the Education Account.

Modified on Sat, 14 Sep at 8:27 AM

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Where can I create a Stapelstein® account?

Here you can create a new account.

Modified on Sat, 14 Sep at 8:20 AM
Where can I log into my Stapelstein® account?

Here you can log in with your access data (e-mail and password). We will automatically create an initial password for you. You will receive the access data from us by e-mail.

Modified on Sat, 14 Sep at 8:18 AM

I made a mistake with my Stapelstein® order.

Have you mistyped your order, chosen the wrong colour scheme or noticed an error in your address? Please send us a message here.
We will deal with your request as quickly as possible. We may still be able to change details of your order.

Modified on Wed, 23 Oct at 4:00 AM
I would like to cancel my order.

Please write us a message here. We will check whether your order can still be canceled and get back to you as soon as possible.

Modified on Wed, 23 Oct at 4:11 AM
I have received a payment reminder.

If you have received an email from us with a payment reminder, your order has not been fully been completed.
Would you like to finalize your order? Then simply follow the ‘Finalize payment now’ link in the email. As soon as the order has been fully completed, you will receive an order confirmation from us by email.

Don't want to receive the order? In this case, you can simply ignore the reminder email. Your order will be automatically cancelled by us.

Modified on Tue, 17 Sep at 5:08 PM

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Where is my order?

As soon as your order has been processed, we will send you an email. You will receive the dispatch notification with the tracking link, where you are able to see all important information about you delivery. The delivery time depends on the destination country. You will find the details for shipping within Germany in your order confirmation and on the page of the respective product.

Modified on Thu, 17 Oct at 9:37 AM
How much are the shipping costs?

In Germany we ship free of charge from a purchase value of 100€, below that we charge a shipping fee of 5,90€. For the UK, your order is free of charge starting at a purchase value of 150€ or below a shipping fee of 9,90€ will be calculated.

You can find an overview of all other shipping costs here: Shipping costs

Modified on Mon, 21 Oct at 2:26 PM
I have a return. Where should I send it?

You can return your parcel to us using a shipping service of your choice.

The return address is:

WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan

Please complete the cancellation policy in advance, which you can find here: Cancelation Policy.
Afterwards, send us a message with the document. You can submit it here.
Important: Please also let us know the tracking number.
As soon as we have received the return, we will refund your money.

Modified on Thu, 24 Oct at 1:37 PM

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