Shipping and returns

As soon as your order has been processed, we will send you an email. You will receive the dispatch notification with the tracking link, where you are able to see all important information about you delivery. The delivery time depends on the destination country. You will find the details for shipping within Germany in your order confirmation and on the page of the respective product. 

In Germany we ship free of charge from a purchase value of 100€, below that we charge a shipping fee of 5,90€. For the UK, your order is free of charge starting at a purchase value of 150€ or below a shipping fee of 9,90€ will be calculated.

You can find an overview of all other shipping costs here: Shipping costs

You can return your parcel to us using a shipping service of your choice.  

The return address is:  

WSVK Oederan GmbH  

Gewerbestraße 1  

09569 Oederan  

Please complete the cancellation policy in advance, which you can find here: Cancelation Policy. 

Afterwards, send us a message with the document. You can submit it here. 

Important: Please also let us know the tracking number. 

As soon as we have received the return, we will refund your money. 

Delivery times depend on the country of destination. The estimated delivery time (within Germany) can be found in the respective product description. For deliveries outside Germany up to 14 working days (Mon-Fri), outside the EU there may be longer delivery times. As soon as your parcel leaves our warehouse, you will receive an email from DHL with a tracking number. You can find an overview of all other delivery times here: delivery times. 

Summarised here:

1. DHL Express within Germany: 1 - 2 working days.

    DHL Express is only offered for goods worth up to €300.

2. DHL National: 2 - 4 working days

3. DHL Paket International: 2 - 8 working days

If you're ordering from a country outside the European Union, the prices shown on our website are net prices. This means:

• No VAT (Value Added Tax) is charged at the time of purchase.

• Instead, your country’s customs office may charge import duties, such as customs fees and local VAT, after the purchase.

These additional costs depend on your country’s regulations and are usually invoiced to you directly by your local customs office, often via mail or email.

We recommend checking with your local customs authority beforehand to get an idea of any additional charges that may apply.